Terms and conditions.

Effective Date: June 27, 2025

Welcome to HearSay Learn. Please read these Terms and Conditions ("Terms") carefully before using our website, applications, and services (collectively, the "Platform").

These Terms form a legally binding contract between you ("you," "User") and HearSay Learn ("HearSay," "we," "us"). By creating an account or using our Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not use our Platform.

IMPORTANT: Beta Service Disclaimer

You acknowledge that the HearSay Learn Platform is a "Beta Service" and is made available on an "as is" and "as available" basis. The Platform is still undergoing testing and development and has not been commercially released. You understand and agree that the Platform may contain bugs, errors, and other problems that could cause interruptions and data loss. Your use of the Beta Service is at your own risk. We are not obligated to provide any maintenance, technical, or other support for the Beta Service. We reserve the right to modify or terminate the Beta Service at any time. In the event we terminate the Beta Service, we will provide a pro-rata refund to active subscribers for any unused portion of their subscription term.

1. The HearSay Learn Service

HearSay Learn provides an AI-powered, audio-first language learning platform designed to help users ("Students") develop conversational skills through personalized lessons.

Our Platform also features a Teacher Directory, which lists independent language teachers ("Tutors" or "Partner Teachers"). HearSay's role is strictly that of a technology provider and intermediary. We provide the Platform and AI tools; we do not provide live tutoring services or employ the Tutors. Tutors are independent contractors who use our Platform to connect with Students and supplement their own teaching services.

2. Eligibility and User Accounts

  • Eligibility: You must be at least 18 years of age to create an account and use our Platform.

  • Account Registration: To access our services, you must register for an account and provide true, accurate, and complete information.

  • Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. You may not share your account with anyone else.

3. Subscriptions, Payments, and Refunds

  • Subscriptions: Access to HearSay Learn lessons requires an active subscription. We offer various subscription plans (e.g., monthly, annually), which will be presented to you at the time of purchase.

  • Payments & Billing: We use third-party payment processors (e.g., Stripe) to handle all transactions. By providing a payment method, you authorize us (through our processor) to charge you the subscription fee.

  • Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel it prior to the renewal date. You can manage or cancel your subscription at any time through your account settings.

  • Refund Policy: We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied for any reason, you may request a full refund within 14 days of your initial purchase. After this 14-day period, all payments are non-refundable, and you will not receive a refund for any partial subscription periods, except as required by law.

  • Price Changes: We reserve the right to change our subscription prices. We will provide you with reasonable advance notice of any price changes. If you do not agree to the new price, you may cancel your subscription before the change takes effect.

4. Intellectual Property

  • HearSay Learn's Intellectual Property: The Platform and all of its content, including the software, branding, design, and all AI-generated lesson scripts, dialogues, exercises, and audio files ("Platform Content"), are the exclusive property of HearSay Learn and its licensors.

  • License to You: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for your personal, non-commercial educational purposes, in accordance with these Terms.

  • Restrictions: You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from the Platform Content. You may not use our Platform or content for any commercial purpose without our express written consent.

  • User Feedback: If you provide us with any feedback, ideas, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use and incorporate that feedback for any purpose, including to improve our Platform, without any obligation or compensation to you.

5. Teacher Partnership Program

This section applies to Tutors listed in our Teacher Directory and Students who interact with them.

  • Independent Contractor Status: All Tutors are independent contractors, not employees or agents of HearSay Learn. Tutors are solely responsible for their own teaching methods, materials, scheduling, and compliance with local laws and tax obligations.

  • Teacher Directory: The Directory is provided as a discovery tool to help Students connect with Tutors. HearSay does not vet, endorse, or guarantee the quality, qualifications, or services of any Tutor. We are not a party to any agreement made between a Student and a Tutor.

  • Interactions: Your interactions with any Tutor are solely between you and the Tutor. HearSay disclaims all liability for any dispute, claim, loss, or damage of any kind that may arise from these interactions. We encourage you to use caution and good judgment.

  • Referral Program: Tutors may be eligible for our referral program. For each new Student who subscribes using a Tutor's unique referral code, the Tutor will receive a commission as detailed in the Teacher Partnership Agreement. HearSay reserves the right to modify or terminate this program at any time.

6. Acceptable Use and User Conduct

You agree to use the HearSay Learn Platform only for lawful, educational purposes. You will not:

  • Use the Platform in any way that is fraudulent, illegal, or harmful.

  • Attempt to circumvent the Platform to arrange private lessons or direct payments with Tutors found through our service.

  • Harass, abuse, or harm another person, including other Users or HearSay staff.

  • Infringe upon the intellectual property rights of HearSay or any third party.

  • Introduce any viruses, trojans, or other malicious software to the Platform.

7. Disclaimers and Limitation of Liability

  • Service Provided "AS IS": As a Beta Service, the Platform is provided "as is" and "as available," without warranties of any kind, either express or implied. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that any defects will be corrected.

  • AI Content Disclaimer: You acknowledge that the lesson content is generated by artificial intelligence and may contain errors, inaccuracies, or be incomplete. HearSay Learn is not liable for any such inaccuracies and you rely on the content at your own risk. The content is for educational purposes only and is not a substitute for professional advice.

  • No Guarantee of Results: We make no guarantees regarding language proficiency or any specific learning outcomes from your use of the Platform.

  • Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, HEARSAY LEARN AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OF OR INABILITY TO USE THE PLATFORM; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM, INCLUDING TUTORS; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT. IN NO EVENT SHALL HEARSAY'S AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8. Termination

  • By You: You can stop using our Platform and cancel your subscription at any time through your account settings.

  • By HearSay: We reserve the right to suspend or terminate your account and access to the Platform at our sole discretion, without notice, for any reason, including if you violate these Terms. If we terminate your account for reasons other than your breach, we may offer a pro-rata refund for the unused portion of your subscription.

9. Dispute Resolution and Governing Law

  • Governing Law: These Terms and any dispute related to them shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles.

  • Informal Resolution: We encourage you to contact our support team at [email protected] to resolve any issues before pursuing formal legal action.

  • Arbitration: You and HearSay Learn agree to resolve any claims relating to these Terms or the Platform through final and binding arbitration, except as set forth below. This includes a waiver of your right to participate in a class action lawsuit or class-wide arbitration.

  • Exceptions to Arbitration: Either party may bring a lawsuit in court for claims of intellectual property infringement or for injunctive relief.

10. General Provisions

  • Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and HearSay Learn.

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

  • Assignment: You may not assign any of your rights under these Terms, and any such attempt will be void. HearSay Learn may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Platform.

  • Changes to Terms: We may revise these Terms from time to time. We will notify you of material changes. By continuing to use the Platform after those changes become effective, you agree to be bound by the revised Terms.

11. Contact Information

For any questions about these Terms, please contact us at [email protected].