Privacy policy.
Effective Date: June 27, 2025
1. Introduction
Welcome to HearSay Learn. We are committed to protecting your privacy and providing transparency about how we handle your personal data. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have in relation to your data when you use our website, mobile applications, and related services (collectively, the "Platform").
Our mission is to empower you to speak and understand another language with confidence through personalized, AI-driven, audio-first lessons. This policy applies to all users of our Platform, including students ("Students") and partner language teachers ("Tutors").
This Platform is owned and operated by HearSay Learn, a sole proprietorship registered in the Netherlands (KVK 96789905) at Van Ostadestraat 434-2, 1074XC, Amsterdam. HearSay Learn is the "data controller" for the personal data described in this policy.
Beta Service Notice: Please be aware that the HearSay Learn Platform is currently in a "Beta" phase. This means our services are still under development, and this Privacy Policy may be updated to reflect changes in our Platform.
By creating an account or using our Platform, you agree to the collection and use of information in accordance with this policy.
2. What Information We Collect
We collect information in a few different ways to provide and improve our service.
A. Information You Provide to Us
Account & Profile Information: When you register for an account, we collect your name, email address, and password. We also ask for your learning language and your native language. To personalize your experience, we ask for your self-assessed proficiency level (e.g., using the CEFR scale) and the gender you prefer for characters in your lesson dialogues.
Onboarding & Personalization Data: During our onboarding process, we ask you for information about your background, motivations for learning (e.g., travel, work, family), and specific goals. This information is used by our AI to generate a unique and tailored course narrative and lesson plan for you.
Tutor-Specific Information: If you sign up as a Tutor for our Teacher Directory, we collect additional information, including your professional qualifications, educational background, years of experience, a profile photo, and an introduction video.
Payment Information: When you subscribe, our third-party payment processors (e.g., Stripe) collect your payment details. HearSay Learn does not store your full credit card number. We only receive a transaction confirmation and details necessary to validate the purchase.
Communications and Feedback: We collect information you provide when you contact our support team, provide feedback on lessons (e.g., rating difficulty), or respond to surveys.
Referral Programs: If you participate in our referral program, we process information related to your referrals. If you are a Tutor, we will collect your bank details to process referral payouts.
B. Information We Collect Automatically
Usage Data: We automatically log your activity on our Platform. This includes the lessons you start and complete, your progress through your course, features you use, time spent on the Platform, and your interactions with our AI tools.
Device and Log Data: We collect information from the device you use to access our Platform, including your IP address (which can indicate your approximate location), device type, operating system, browser type, and unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and analyze our service. We use essential cookies for functionality like logging you in, and analytics cookies to understand how our Platform is used. For more details, please see our Cookie Policy. We use analytics services like Google Analytics and MouseFlow to better understand user behavior.
C. Information We Collect from Third Parties
Social Logins: If you choose to register using a third-party service like Google, we receive basic profile information from that service as permitted by your settings on that service.
Partner Teachers: If you sign up for HearSay Learn using a referral code from a Partner Teacher, we associate your account with that teacher.
3. How We Use Your Information
We use your information for the following purposes:
To Provide and Personalize Our Service: Your information is core to our service. We use it to create and manage your account, process your subscription, and, most importantly, to power the AI that generates your personalized audio lessons, dialogues, and review exercises.
To Improve Our Platform and AI Models: We analyze usage data and feedback to understand what works and what doesn't. This data is crucial for refining our pedagogical approach, improving the quality of our AI-generated content, fixing bugs, and developing new features.
To Manage the Teacher Partnership Program: We use Tutor information to create and maintain our Teacher Directory. For Students who are connected with a Tutor, we share course outlines and progress to enable a blended learning experience where the Tutor can support the Student's self-study.
To Communicate With You: We send you essential service-related communications, such as welcome emails, lesson reminders, subscription confirmations, and security notices. We also respond to your support requests and feedback.
For Marketing and Promotions (with your consent): Where we have your permission, we may send you newsletters, promotional offers, and information about new Platform features. You can opt-out of these communications at any time.
For Security and Legal Compliance: We use data to protect against fraud, abuse, and security incidents, to enforce our Terms and Conditions, and to comply with our legal obligations.
4. How We Share Your Information
We do not sell your personal data. We only share it in the following circumstances:
With Other Users: A Tutor's profile (including name, photo, video, and qualifications) is visible to Students on the Platform. A Student's name may be visible to a Tutor they are learning with.
With Your Partner Teacher: If you sign up via a Tutor's referral code or otherwise link your account to a Tutor, we will share your course outline and learning progress with that Tutor to allow them to support your learning journey.
With Third-Party Service Providers: We rely on trusted third parties to perform key functions for our business. These providers are bound by strict data processing agreements and only have access to the data necessary to perform their services. This includes:
AI Model Providers (e.g., Google, Anthropic, PromptHub) to generate lesson content.
Cloud Hosting Providers (e.g., AWS, Cloudflare, Turso) to store our data and content.
Payment Processors (e.g., Stripe) to handle subscriptions.
Authentication Services (e.g., Clerk) to manage secure logins.
Analytics and User Behavior Tools (e.g., Google Analytics, MouseFlow) to help us improve the Platform.
Communication Tools for customer support and email delivery (e.g. Intercom, MailerLite)
For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
In a Business Transfer: If HearSay Learn is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in control.
Aggregated or Anonymized Data: We may share data that has been aggregated and anonymized, which cannot reasonably be used to identify you, for purposes like research, industry analysis, or marketing.
5. Your Rights and Choices
You have rights over your personal data. Depending on your location, these may include:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can correct inaccurate data through your account settings or by contacting us.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal limitations.
Right to Restrict Processing: You can ask us to stop processing your personal data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a machine-readable format.
Right to Object: You can object to our processing of your data for our legitimate interests.
Right to Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or changing your account settings.
You can exercise these rights by managing your account settings or by contacting us at [email protected].
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. If you choose to delete your account, we will delete your personal information, though we may retain some data for a period of time as required by law or for legitimate business purposes like fraud prevention.
7. International Data Transfers
Our service is global, which means your personal data may be transferred to and processed in countries other than your own, including the United States, where our service providers may be located. We take steps to ensure that your data is protected wherever it is processed by using legal mechanisms like Standard Contractual Clauses (SCCs) for transfers of data outside the European Economic Area.
8. Security
We take the security of your data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. This includes encryption and access controls. However, no online service can be 100% secure.
9. Children's Privacy
The HearSay Learn Platform is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy
As our Platform is in Beta and will evolve, we may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and, where appropriate, by sending you an email. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
HearSay Learn Email: [email protected] Address: Van Ostadestraat 434-2, 1074XC, Amsterdam, The Netherlands