Un corso audio da ascoltare ogni giorno, ovunque tu sia: sul treno, mentre passeggi, davanti al caffè. Cominci a capire i madrelingua e a parlare senza paura, senza uscire da WhatsApp.
Navigating French automated phone menus – HearSay francese B1
Master the robotic voices of French customer service while commuting or walking. Practice your listening and speaking skills on the go to confidently handle everyday phone tasks.
Lezioni Welcome to the main menu Learn the basics of automated phone trees and how to make initial keypad selections.
Vocabolario le menu principal (the main menu) la touche (the key/button) taper (to press/type) sélectionner (to select) l'assistant vocal (the voice assistant) le service client (customer service) Obiettivi Understand basic automated instructions Select options using the phone keypad Banking services and balances Call the bank to check your account balance and navigate transaction menus.
Vocabolario le solde (the balance) le compte bancaire (the bank account) le virement (the transfer) la carte bleue (the credit card) l'opération (the transaction) consulter (to check/consult) Obiettivi Check your bank account balance over the phone Navigate menus for credit card issues Internet and tech support Report an internet outage to your provider using their automated diagnostic system.
Vocabolario la facture (the bill) le réseau (the network) la panne (the breakdown/outage) le technicien (the technician) redémarrer (to restart) l'abonnement (the subscription) Obiettivi Navigate a technical support menu Report an internet or network outage Tracking your missing delivery Use the automated postal hotline to track a package and arrange redelivery.
Vocabolario le colis (the parcel/package) le numéro de suivi (the tracking number) la livraison (the delivery) le livreur (the delivery driver) le point relais (the pick-up point) expédier (to ship/send) Obiettivi Track a missing package using a reference number Choose a new redelivery option Updating utility contracts Call your electricity provider to submit a meter reading and manage your contract.
Vocabolario le fournisseur (the provider) le contrat (the contract) la consommation (the consumption) le relevé (the meter reading) résilier (to cancel/terminate) le compteur (the meter) Obiettivi Update your utility contract details Submit a meter reading automatically Reaching a human advisor Learn the vital phrases needed to bypass the robot and speak to a real person.
Vocabolario le conseiller (the advisor) transférer (to transfer) patienter (to hold/wait) la ligne (the line) l'attente (the wait) joignable (reachable) Obiettivi Request to speak to a human advisor Understand phrases related to being put on hold Handling errors and repeating Figure out what to do when the system does not understand your input.
Vocabolario répéter (to repeat) invalide (invalid) l'erreur (the error) précédent (previous) raccrocher (to hang up) le dièse (the pound/hash key) Obiettivi Ask the automated system to repeat options Go back to a previous menu after an error 
