Un cours audio quotidien à écouter partout : dans les transports, en marchant, devant ton café. Tu finis par comprendre les natifs et par parler sans bloquer, sans quitter WhatsApp.
Navigating French automated phone menus – HearSay français B1
Master the robotic voices of French customer service while commuting or walking. Practice your listening and speaking skills on the go to confidently handle everyday phone tasks.
Leçons Welcome to the main menu Learn the basics of automated phone trees and how to make initial keypad selections.
Vocabulaire le menu principal (the main menu) la touche (the key/button) taper (to press/type) sélectionner (to select) l'assistant vocal (the voice assistant) le service client (customer service) Objectifs Understand basic automated instructions Select options using the phone keypad Banking services and balances Call the bank to check your account balance and navigate transaction menus.
Vocabulaire le solde (the balance) le compte bancaire (the bank account) le virement (the transfer) la carte bleue (the credit card) l'opération (the transaction) consulter (to check/consult) Objectifs Check your bank account balance over the phone Navigate menus for credit card issues Internet and tech support Report an internet outage to your provider using their automated diagnostic system.
Vocabulaire la facture (the bill) le réseau (the network) la panne (the breakdown/outage) le technicien (the technician) redémarrer (to restart) l'abonnement (the subscription) Objectifs Navigate a technical support menu Report an internet or network outage Tracking your missing delivery Use the automated postal hotline to track a package and arrange redelivery.
Vocabulaire le colis (the parcel/package) le numéro de suivi (the tracking number) la livraison (the delivery) le livreur (the delivery driver) le point relais (the pick-up point) expédier (to ship/send) Objectifs Track a missing package using a reference number Choose a new redelivery option Updating utility contracts Call your electricity provider to submit a meter reading and manage your contract.
Vocabulaire le fournisseur (the provider) le contrat (the contract) la consommation (the consumption) le relevé (the meter reading) résilier (to cancel/terminate) le compteur (the meter) Objectifs Update your utility contract details Submit a meter reading automatically Reaching a human advisor Learn the vital phrases needed to bypass the robot and speak to a real person.
Vocabulaire le conseiller (the advisor) transférer (to transfer) patienter (to hold/wait) la ligne (the line) l'attente (the wait) joignable (reachable) Objectifs Request to speak to a human advisor Understand phrases related to being put on hold Handling errors and repeating Figure out what to do when the system does not understand your input.
Vocabulaire répéter (to repeat) invalide (invalid) l'erreur (the error) précédent (previous) raccrocher (to hang up) le dièse (the pound/hash key) Objectifs Ask the automated system to repeat options Go back to a previous menu after an error 
