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Navigating French automated phone menus – HearSay francés B1
Master the robotic voices of French customer service while commuting or walking. Practice your listening and speaking skills on the go to confidently handle everyday phone tasks.
Lecciones Welcome to the main menu Learn the basics of automated phone trees and how to make initial keypad selections.
Vocabulario le menu principal (the main menu) la touche (the key/button) taper (to press/type) sélectionner (to select) l'assistant vocal (the voice assistant) le service client (customer service) Objetivos Understand basic automated instructions Select options using the phone keypad Banking services and balances Call the bank to check your account balance and navigate transaction menus.
Vocabulario le solde (the balance) le compte bancaire (the bank account) le virement (the transfer) la carte bleue (the credit card) l'opération (the transaction) consulter (to check/consult) Objetivos Check your bank account balance over the phone Navigate menus for credit card issues Internet and tech support Report an internet outage to your provider using their automated diagnostic system.
Vocabulario la facture (the bill) le réseau (the network) la panne (the breakdown/outage) le technicien (the technician) redémarrer (to restart) l'abonnement (the subscription) Objetivos Navigate a technical support menu Report an internet or network outage Tracking your missing delivery Use the automated postal hotline to track a package and arrange redelivery.
Vocabulario le colis (the parcel/package) le numéro de suivi (the tracking number) la livraison (the delivery) le livreur (the delivery driver) le point relais (the pick-up point) expédier (to ship/send) Objetivos Track a missing package using a reference number Choose a new redelivery option Updating utility contracts Call your electricity provider to submit a meter reading and manage your contract.
Vocabulario le fournisseur (the provider) le contrat (the contract) la consommation (the consumption) le relevé (the meter reading) résilier (to cancel/terminate) le compteur (the meter) Objetivos Update your utility contract details Submit a meter reading automatically Reaching a human advisor Learn the vital phrases needed to bypass the robot and speak to a real person.
Vocabulario le conseiller (the advisor) transférer (to transfer) patienter (to hold/wait) la ligne (the line) l'attente (the wait) joignable (reachable) Objetivos Request to speak to a human advisor Understand phrases related to being put on hold Handling errors and repeating Figure out what to do when the system does not understand your input.
Vocabulario répéter (to repeat) invalide (invalid) l'erreur (the error) précédent (previous) raccrocher (to hang up) le dièse (the pound/hash key) Objetivos Ask the automated system to repeat options Go back to a previous menu after an error 
