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Navigating French automated phone menus – HearSay Französisch B1
Master the robotic voices of French customer service while commuting or walking. Practice your listening and speaking skills on the go to confidently handle everyday phone tasks.
Lektionen Welcome to the main menu Learn the basics of automated phone trees and how to make initial keypad selections.
Wortschatz le menu principal (the main menu) la touche (the key/button) taper (to press/type) sélectionner (to select) l'assistant vocal (the voice assistant) le service client (customer service) Lernziele Understand basic automated instructions Select options using the phone keypad Banking services and balances Call the bank to check your account balance and navigate transaction menus.
Wortschatz le solde (the balance) le compte bancaire (the bank account) le virement (the transfer) la carte bleue (the credit card) l'opération (the transaction) consulter (to check/consult) Lernziele Check your bank account balance over the phone Navigate menus for credit card issues Internet and tech support Report an internet outage to your provider using their automated diagnostic system.
Wortschatz la facture (the bill) le réseau (the network) la panne (the breakdown/outage) le technicien (the technician) redémarrer (to restart) l'abonnement (the subscription) Lernziele Navigate a technical support menu Report an internet or network outage Tracking your missing delivery Use the automated postal hotline to track a package and arrange redelivery.
Wortschatz le colis (the parcel/package) le numéro de suivi (the tracking number) la livraison (the delivery) le livreur (the delivery driver) le point relais (the pick-up point) expédier (to ship/send) Lernziele Track a missing package using a reference number Choose a new redelivery option Updating utility contracts Call your electricity provider to submit a meter reading and manage your contract.
Wortschatz le fournisseur (the provider) le contrat (the contract) la consommation (the consumption) le relevé (the meter reading) résilier (to cancel/terminate) le compteur (the meter) Lernziele Update your utility contract details Submit a meter reading automatically Reaching a human advisor Learn the vital phrases needed to bypass the robot and speak to a real person.
Wortschatz le conseiller (the advisor) transférer (to transfer) patienter (to hold/wait) la ligne (the line) l'attente (the wait) joignable (reachable) Lernziele Request to speak to a human advisor Understand phrases related to being put on hold Handling errors and repeating Figure out what to do when the system does not understand your input.
Wortschatz répéter (to repeat) invalide (invalid) l'erreur (the error) précédent (previous) raccrocher (to hang up) le dièse (the pound/hash key) Lernziele Ask the automated system to repeat options Go back to a previous menu after an error 
