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Mastering business English interactions – HearSay

Englisch B2

Boost your professional communication skills with targeted listening and speaking practice on the go. Perfect for navigating meetings, phone calls, and negotiations with confidence.

Lektionen

Initiating professional meetings
Eleanor and Marcus kick off a busy week, managing a packed schedule and unexpected conflicts.
Wortschatz
- get down to business (start discussing work)
- agenda (list of meeting items)
- get through (complete a large volume)
- come up (happen unexpectedly)
- put (someone) through (connect a caller)
- run through (quickly explain)
Lernziele
- Initiate Professional Meetings
- Handle Professional Phone Calls
- Manage Schedule Conflicts
- Clarify and Verify Information
Handling customer complaints gracefully
Marcus deals with a frustrated client on the phone while trying to locate missing financial data.
Wortschatz
- invoice number (tracking number for a bill)
- figures (numbers representing financial data)
- refunds (money returned to a customer)
- bear with me (please be patient)
- look (something) up (search for information)
- look into (it) (investigate a situation)
Lernziele
- Communicate Numbers and Data
- Handle Customer Complaints
- Manage Information Retrieval
Negotiating terms and deadlines
Eleanor negotiates a tight deadline with a supplier amidst an internal company reorganization.
Wortschatz
- leeway (flexibility regarding a rule)
- deal breaker (factor causing withdrawal)
- budge on (something) (soften one's stance)
- meet (someone) halfway (make a compromise)
- off hand (without preparation)
- restructure (company reorganization)
Lernziele
- Negotiate Terms and Deadlines

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