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Industrial sales and piping systems – HearSay

French B2

Master technical piping vocabulary and B2B negotiation skills for the French industrial sector. Perfect your speaking and listening practice on the go to confidently close deals.

Lessons

Greetings and B2B introductions
Julien arrives at Camille's office to introduce his company's industrial solutions.
Vocabulary
- le rendez-vous (the appointment)
- l'ordre du jour (the agenda)
- le partenaire (the partner)
- représenter (to represent)
- enchanté (delighted)
- le directeur commercial (the sales manager)
Objectives
- Introduce yourself in a business context
- Set the agenda for a meeting
Defining meeting objectives
Julien and Camille outline what they hope to achieve during their discussion.
Vocabulary
- l'objectif (the objective)
- aborder (to tackle/address)
- la présentation (the presentation)
- le compte-rendu (the minutes/report)
- clarifier (to clarify)
- le point de vue (the point of view)
Objectives
- State the purpose of a meeting
- Ensure mutual understanding
Introduction to piping systems
Julien provides a broad overview of his company's industrial piping networks.
Vocabulary
- la tuyauterie (the piping)
- le système (the system)
- le fluide (the fluid)
- industriel (industrial)
- transporter (to transport)
- le réseau (the network)
Objectives
- Describe industrial piping networks
- Discuss fluid transportation
Identifying basic piping components
The discussion shifts to specific parts required for the new facility.
Vocabulary
- la vanne (the valve)
- la bride (the flange)
- le coude (the elbow)
- le raccord (the fitting)
- le diamètre (the diameter)
- assembler (to assemble)
Objectives
- Name essential piping components
- Explain basic assembly requirements
Discussing piping materials
Camille questions Julien about the durability of various pipe materials.
Vocabulary
- le cuivre (the copper)
- l'acier (the steel)
- inoxydable (stainless)
- la fonte (the cast iron)
- le plastique (the plastic)
- la résistance (the resistance)
Objectives
- Compare industrial materials
- Discuss material durability
Reviewing technical specifications
Julien presents the operational limits of his piping components.
Vocabulary
- la pression (the pressure)
- la température (the temperature)
- le débit (the flow rate)
- la tolérance (the tolerance)
- mesurer (to measure)
- la spécification (the specification)
Objectives
- Read technical specifications
- Discuss pressure and flow limits
Identifying client needs
Camille outlines the specific constraints and requirements of her factory.
Vocabulary
- l'exigence (the requirement)
- le cahier des charges (the specifications document)
- le besoin (the need)
- évaluer (to evaluate)
- le défi (the challenge)
- la contrainte (the constraint)
Objectives
- Ask about client constraints
- Analyze a specifications document
Presenting the sales proposal
Julien pitches a tailored solution to meet Camille's operational demands.
Vocabulary
- la proposition (the proposal)
- le devis (the quote)
- la solution (the solution)
- innovant (innovative)
- l'avantage (the advantage)
- démontrer (to demonstrate)
Objectives
- Pitch a business solution
- Highlight product advantages
Discussing pricing and budgets
The two review the financial aspects of the proposed piping system.
Vocabulary
- le budget (the budget)
- le tarif (the rate/price)
- la remise (the discount)
- rentable (profitable/cost-effective)
- estimer (to estimate)
- le coût (the cost)
Objectives
- Discuss project costs
- Ask for a discount
Opening the negotiation
Camille pushes back on the initial pricing, starting the formal negotiation.
Vocabulary
- négocier (to negotiate)
- la marge (the margin)
- le compromis (the compromise)
- ouvert (open)
- discuter (to discuss)
- la condition (the condition)
Objectives
- Express willingness to negotiate
- Discuss business margins
Responding to counter-offers
Julien evaluates Camille's counter-offer and proposes a middle ground.
Vocabulary
- raisonnable (reasonable)
- inacceptable (unacceptable)
- justifier (to justify)
- la contre-proposition (the counter-proposal)
- refuser (to refuse)
- l'accord (the agreement)
Objectives
- Make a counter-proposal
- Accept or decline an offer politely
Active listening in B2B
Julien uses active listening techniques to ensure he understands Camille's concerns.
Vocabulary
- approfondir (to deepen/explore further)
- l'éclaircissement (the clarification)
- écouter (to listen)
- reformuler (to rephrase)
- l'attention (the attention)
- pertinent (relevant)
Objectives
- Ask for further clarification
- Rephrase to confirm understanding
Handling client objections
Camille expresses doubts about the installation timeline, and Julien reassures her.
Vocabulary
- l'objection (the objection)
- rassurer (to reassure)
- la garantie (the warranty/guarantee)
- le doute (the doubt)
- prouver (to prove)
- l'argument (the argument)
Objectives
- Address client doubts gracefully
- Provide warranties to reassure
Ensuring quality and compliance
Camille verifies that all pipes and flanges meet European industrial standards.
Vocabulary
- la norme (the standard)
- la certification (the certification)
- conforme (compliant)
- la sécurité (the safety)
- l'inspection (the inspection)
- valider (to validate)
Objectives
- Discuss safety standards
- Confirm regulatory compliance
Planning installation and maintenance
Julien explains the maintenance schedule for the new copper and steel pipes.
Vocabulary
- l'installation (the installation)
- la maintenance (the maintenance)
- entretenir (to maintain)
- l'usure (the wear and tear)
- le technicien (the technician)
- réparer (to repair)
Objectives
- Outline a maintenance schedule
- Talk about equipment wear and tear
Managing supply and logistics
They coordinate the delivery dates for the heavy industrial valves.
Vocabulary
- le fournisseur (the supplier)
- le délai (the deadline/lead time)
- la livraison (the delivery)
- le stock (the inventory/stock)
- expédier (to ship)
- la logistique (the logistics)
Objectives
- Negotiate delivery lead times
- Coordinate shipping logistics
Drafting the contract
Camille reviews the final legal clauses before moving forward.
Vocabulary
- le contrat (the contract)
- signer (to sign)
- engager (to commit/hire)
- la clause (the clause)
- l'obligation (the obligation)
- la signature (the signature)
Objectives
- Review contractual clauses
- Discuss legal obligations
Closing the industrial deal
Julien and Camille finally sign the paperwork, officially starting their partnership.
Vocabulary
- conclure (to conclude/close)
- le partenariat (the partnership)
- fructueux (fruitful)
- l'engagement (the commitment)
- sceller (to seal)
- le succès (the success)
Objectives
- Officially close a business deal
- Express optimism for a partnership
Following up with clients
A month later, Julien calls Camille to ensure the piping network is performing well.
Vocabulary
- le suivi (the follow-up)
- le service après-vente (the after-sales service)
- la satisfaction (the satisfaction)
- fidèle (loyal)
- assister (to assist)
- le retour (the feedback)
Objectives
- Conduct a post-sale follow-up
- Ask for client feedback
Troubleshooting piping issues
Camille reports a minor leak at a flange, and Julien arranges an urgent fix.
Vocabulary
- la fuite (the leak)
- la panne (the breakdown)
- le défaut (the defect)
- remplacer (to replace)
- le diagnostic (the diagnosis)
- urgent (urgent)
Objectives
- Report an equipment defect
- Arrange an urgent repair
Building long-term relationships
Julien and Camille discuss future expansions and solidify their professional trust.
Vocabulary
- la fidélisation (the loyalty building)
- l'avenir (the future)
- la collaboration (the collaboration)
- durable (sustainable/lasting)
- la confiance (the trust)
- pérenniser (to sustain/perpetuate)
Objectives
- Discuss future collaborations
- Build long-term business trust

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