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Formal mobile data plan negotiation – HearSay

Dutch B1

Master formal Dutch business negotiations by listening to Ruben and Femke's conversation about securing mobile data services from a telecom provider. It may feel challenging at first, but by the end of this course you will be able to fully understand and participate.

Lessons

Starting a business meeting
Femke welcomes Ruben to the office, offers him coffee, and asks to see the location map he brought.
Describing location signal strength
Ruben presents the six mill sites on the map, and Femke shares the technical team's report on weak signal coverage.
Discussing installation options
Ruben explains his phone experience at the remote mill, and Femke suggests installing an external antenna on the nearby barn.
Explaining basic data needs
Ruben raises budget concerns for the foundation, and Femke asks about the low data transmission of the weather station.
Detailing equipment specifications
Ruben lists the sensors and motion-activated security cameras, allowing Femke to estimate their monthly data usage.
Comparing standard subscription plans
Femke presents standard individual SIM card subscriptions, and Ruben calculates the total monthly cost for all mills.
Evaluating shared data plans
Femke proposes a cheaper shared data bundle, but Ruben points out that the required three-year contract length poses a problem.
Explaining contract constraints
Ruben explains that funding depends on two-year government grants, leading Femke to adjust the contract terms.
Calculating two-year total costs
Femke offers a two-year contract rate, and she helps Ruben calculate the total cost over the full period.
Handling data overage options
Ruben inquires about data usage spikes during storms, and Femke explains automatic top-up options with budget caps.
Discussing service level agreements
Ruben stresses the safety risks of connection loss during storms, prompting Femke to outline standard and business support response times.
Negotiating contract discounts
Ruben expresses concern over extra fees, so Femke offers to include faster support and discount the antenna installation.
Requesting a written proposal
Ruben finds the new offer reasonable and asks Femke to send a formal written proposal before the board meeting.
Scheduling a follow-up call
Ruben agrees to review the proposal with his board and sets a time for a follow-up phone call with Femke.

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