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Berlin Hotel Hospitality German – HearSay German B2
Master sophisticated hospitality interactions with this audio-focused course. Practice listening and speaking on the go to elevate your German hotel experience.
Lessons Advanced check-in and upgrades Learn to handle complex check-in scenarios, including verifying details and requesting room upgrades.
Vocabulary die Reservierungsbestätigung (reservation confirmation) das Upgrade (upgrade) die Verfügbarkeit (availability) berücksichtigen (to accommodate) der Meldeschein (registration form) hinterlegen (to deposit) die Suite (suite) Objectives Request a room upgrade based on availability Complete detailed registration processes Discussing hotel services Discuss premium hotel amenities, accessibility, and specific dietary needs with staff.
Vocabulary die Ausstattung (amenities) inkludiert (included) die Zusatzleistung (additional service) der Wellnessbereich (spa area) der Zimmerservice (room service) barrierefrei (accessible) das Kontinentalfrühstück (continental breakfast) Objectives Inquire about spa and wellness facilities Discuss special dietary requests for breakfast Navigating complex complaints Address room issues, lack of cleanliness, or noise disturbances politely but firmly.
Vocabulary die Unannehmlichkeit (inconvenience) die Beschwerde (complaint) beheben (to rectify) die Sauberkeit (cleanliness) unzumutbar (unacceptable) die Entschädigung (compensation) der Mangel (defect) Objectives Articulate complex problems politely Negotiate compensation for hotel issues Concierge and local recommendations Ask for insider tips on Berlin's trendy neighborhoods and secure reservations for local events.
Vocabulary der Geheimtipp (insider tip) die Veranstaltung (event) empfehlen (to recommend) die Sehenswürdigkeit (attraction) die Anbindung (transport link) reservieren (to reserve) das Szeneviertel (trendy district) Objectives Ask for tailored local recommendations Book event tickets through the concierge Check-out and constructive feedback Review your final invoice, clarify unexpected charges, and leave detailed feedback about your stay.
Vocabulary die Rechnung (bill) die Rezeption (reception) stornieren (to cancel) die Rückerstattung (refund) die Bewertung (review) der Aufenthalt (stay) die Gebühr (fee) Objectives Resolve billing discrepancies during checkout Provide constructive feedback on your stay 