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Assisting Tourists and Booking Stays – HearSay Italian B2
Master complex hospitality interactions and detailed directions in Italian. Perfect for practicing your listening and speaking on the go during your travels.
Lessons Securing your accommodation Learn to manage advanced bookings for hotels and campsites, including deposits and stay durations.
Vocabulary il pernottamento (the overnight stay) la caparra (the deposit) la mezza pensione (the half board) la piazzola (the campsite pitch) l'alta stagione (the high season) anticipare (to bring forward) prolungare (to extend) disponibile (available) Objectives Book a specific campsite pitch Discuss deposit and payment requirements Extend or modify a reservation Inquiring about amenities Discuss specific hotel and campsite services, extra fees, and facility access.
Vocabulary il supplemento (the surcharge) la navetta (the shuttle) l'alloggio (the accommodation) l'aria condizionata (the air conditioning) la connessione (the connection) il deposito bagagli (the luggage storage) usufruire (to make use of) incluso (included) Objectives Ask about shuttle services to the airport Confirm if extra fees apply for services Inquire about luggage storage Handling hospitality issues Navigate misunderstandings, maintenance requests, and service disruptions politely but firmly.
Vocabulary il disservizio (the poor service) il rimborso (the refund) lo smarrimento (the loss) la manutenzione (the maintenance) il malinteso (the misunderstanding) risolvere (to resolve) spiacente (regretful) Objectives Report a room maintenance issue Discuss a misunderstanding regarding a booking Request a refund for poor service Navigating local routes Give and receive detailed directions to help lost tourists find their way around the city.
Vocabulary l'incrocio (the intersection) il cavalcavia (the overpass) il percorso (the route) il punto di riferimento (the landmark) il pedone (the pedestrian) la scorciatoia (the shortcut) smarrito (lost) proseguire (to proceed) Objectives Give advanced and detailed directions Point out local landmarks for orientation Explain how to take a shortcut Recommending authentic experiences Share cultural tips, local itineraries, and regional food recommendations with visitors.
Vocabulary l'itinerario (the itinerary) il patrimonio (the heritage) la specialità (the specialty) l'accoglienza (the hospitality) imperdibile (unmissable) suggestivo (evocative) suggerire (to suggest) assaggiare (to taste) Objectives Suggest unmissable historical sights Recommend regional food specialties Create a charming daily itinerary 
