# Professional German on the Phone

**Language:** German  
**CEFR Level:** B2  

> Listen in as Lena and Paul talk about handling corporate calls, handling transfers, and resolving misunderstandings in real, everyday German. By the end of this course their conversation will feel easy to follow, and you'll be ready to join in.

**Setting:** Set in Munich (Giesing), where Lena and Paul are collaborating on a joint craft beer showcase at a local beverage depot. They rely heavily on phone calls to coordinate orders, handle client inquiries, and manage corporate logistics partners together.

## Lessons

### 1. Dealing with phone transfers

Lena explains to Paul that she has been repeatedly transferred to the wrong departments while trying to reach the beverage depot.

### 2. Getting the right contact details

Paul helps Lena by identifying the correct contact person and promising to send her direct extension immediately.

### 3. Planning a business follow-up

Lena and Paul coordinate on how to handle the call, and Lena confirms the exact order quantity of eighty crates.