# How to Complain About Bus Travel

**Language:** German  
**CEFR Level:** B2  

> Join Lena and Felix to learn how to complain about a terrible bus journey in German, one short conversation at a time. Each lesson trains your ear until you can follow every word and answer back.

**Setting:** Lena and Felix are sitting in a cozy café in Hamburg-Altona, sharing a Franzbrötchen after a disastrous weekend bus trip they took together. They are collaboratively drafting a formal letter of complaint to the bus company to demand a refund for the terrible service and delays.

## Lessons

### 1. Claiming compensation for travel delays

Lena and Felix begin writing a complaint letter, starting with the delay and calculating how much money they are legally owed.

### 2. Describing poor service and facilities

Lena and Felix list the issues they experienced during their bus trip, including broken air conditioning, locked toilets, and an unfriendly driver.

### 3. Finalizing a formal complaint letter

Felix and Lena discuss how to structure their complaint objectively, set a payment deadline, and plan their next steps if the company refuses to pay.