# Behind the scenes of housekeeping

**Language:** English  
**CEFR Level:** A2  

> Join Mia and Noah for a look at housekeeping duties and guest requests, one short conversation at a time. Each lesson trains your ear until you can follow every word and answer back.

**Setting:** The staff breakroom of the historic Bostonian Hotel in downtown Boston, Massachusetts, serves as a quiet retreat during busy shifts. Here, Mia and Noah frequently cross paths during their lunch breaks to vent and share stories about the daily challenges of housekeeping and front desk guest requests.

## Lessons

### 1. Discussing a busy workday

Noah and Mia talk about how busy the hotel is today. Mia wonders why there are so many extra guest requests.

### 2. Handling work requests

Noah asks Mia to send extra towels to a guest room. Mia agrees to tell her team but notes that today is harder than yesterday.

### 3. Offering help to a coworker

Mia explains that her team has less help today because a coworker is sick. Noah offers to help and promises to make her coffee later.

### 4. Talking about favorite local spots

Mia and Noah chat about a great local coffee shop nearby. They share what they like about it and how often they go there.

### 5. Comparing different cities

Noah and Mia compare the features of Boston and Miami, discussing which city has better beaches and more history.

### 6. Discussing customer complaints

Mia and Noah talk about the challenges of cleaning an old building and discuss common complaints from hotel guests.

### 7. Describing guest preferences

Noah tells Mia about a guest's request for a softer pillow to help with her neck pain.

### 8. Arranging items for guests

Mia and Noah coordinate finding a soft pillow and a baby bed to fulfill the guests' needs.

### 9. Asking about lunch plans

Noah thanks Mia for her help and asks about her upcoming break, leading to a quick conversation about what they are planning to eat for lunch.

### 10. Talking about your family

Noah mentions that his brother made his lunch, prompting Mia to ask about his siblings and his current living situation.

### 11. Asking where someone works

Mia shares that she lives with her sister, and Noah asks questions to find out more about where her sister works.

### 12. Talking about seasonal activities

Mia and Noah discuss how busy Boston gets during the summer and talk about the outdoor activities people enjoy during the season.

### 13. Inviting someone to an activity

Noah invites Mia to watch him play in the park this weekend, and Mia looks forward to taking photos of the beautiful trees.

### 14. Thanking someone and saying goodbye

Noah thanks Mia for lending him some baby supplies before she heads back to work for her shift.